Product Related Q1: What materials are used in your furniture? A: Our furniture is made of high-quality solid wood, eco-friendly panels, metal frames, and premium leather, ensuring durability, beauty, and comfort. Q2: Does the furniture require assembly? A: Most furniture requires simple assembly, and we provide detailed installation instructions and necessary accessories. Some larger pieces (such as leather sofas) are shipped fully assembled. Q3: Do you offer custom furniture? A: Sorry, we currently do not offer custom furniture.
Ordering and Payment Q4: How do I place an order? A: Simply select the product on the website, add it to the shopping cart, fill in the shipping information, and complete the payment. Q5: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and some digital payment methods. Q6: Can I modify or cancel my order? A: If your order hasn’t shipped, you can modify or cancel it in your website account or by contacting customer service. Orders that have already shipped are subject to our return and exchange policy.
Shipping and Delivery Q7: How long does shipping take? A: Within the United States: Standard delivery is 3–7 business days, expedited delivery is 1–3 business days. International orders: Delivery is 7–30 business days, depending on the destination and customs clearance. Q8: Do you offer international shipping? A: Yes, we offer worldwide international shipping with tracking. Customers are responsible for any customs duties and import fees that may apply in the destination country. Q9: Which shipping companies do you use? A: We primarily use UPS, FedEx, DHL, and USPS to ensure safe and fast delivery.
Returns, Exchanges, and After-Sales Q10: How do I request a return or exchange? A: Please submit a return or exchange request within 30 days of receiving the item, providing order information and product photos through your website account or by contacting customer service. Q11: What if the item is damaged during shipping? A: Please contact us within 7 days of receiving the item and provide photos or videos. We will arrange a free exchange or a full refund, including shipping costs. Q12: Who pays for returns and exchanges? A: Normal return and exchange shipping costs are the customer’s responsibility. If the item has quality issues or is damaged during shipping, we will cover the return and exchange shipping costs.
